For ages 21+

onx bat Responsible Gaming

Betting is entertainment — not a way to earn a living. onx bat believes every player should have full control over their time and money. On this page you can learn how to keep yourself safe and where to get help when you need it.

21+ For adults only

Our Commitment

All casino and betting activities on the onx bat platform are strictly limited to persons aged 21 and above. It is completely prohibited for any minor or underage person to create or use an account. If age proof is not submitted during account verification, the account may be suspended.

We want every user to play with enjoyment — free from pressure or worry. When betting becomes a problem rather than entertainment, our self-control tools are there to help. Under onx bat's Terms and Conditions, every user can use these tools at any time without question.

Betting is not a skill or strategy game where winning in the long run is guaranteed. Every bet depends on probability. So only wager an amount that, if lost, will have no impact on your daily life.

Under onx bat's Privacy Policy, your personal information is fully protected — even if you apply for self-exclusion. Your identity or situation is not shared with any third party.

Self-Control Tools

onx bat offers several self-control tools for users. These help keep your experience safe and within your limits.

Set Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is set, it cannot be exceeded.

Loss Limit

Set a limit on how much you are willing to lose within a given period. You will be notified automatically when you reach the limit.

Session Time Limit

Set how long you will play in one sitting. When the set time is up, the session will end automatically.

Cooling-Off Period

If you want a short break, set a cooling-off period of 1 to 30 days. You will not be able to log in during this time.

Self-Exclusion

If you need a long-term break, apply for self-exclusion. You can choose from various durations ranging from 6 months to permanent exclusion.

Reality Check

At regular intervals, a summary of your total play time and transactions will be shown on screen so you can stay aware.

To activate or change any of these tools, contact us via 24/7 live chat — in Bengali or English.

Warning Signs

If you notice any of the following in yourself, it may be a signal that betting is getting out of control.

Betting beyond your budget

Using money set aside for rent, food, or other necessary expenses on betting is a serious warning sign.

Chasing losses

Repeatedly increasing bets with the thought "one more and I'll win it back" indicates a problematic addiction.

Hiding it from family and friends

Think about whether you are keeping how much you bet hidden from family or close ones.

Anxiety when unable to play

Feeling restless or angry when you cannot use a betting site is a sign of psychological dependence.

Spending more time than planned

Betting for hours on end without tracking the time, losing your sense of how long you have been playing.

Neglecting daily responsibilities

Prioritising betting over work, family, or social obligations.

Check Yourself

Answer the following questions honestly. If more than two answers are "yes", consider seeking support.

Do you often end up betting more than your set budget?
After a loss, do you tend to bet more to try to win the money back?
Have you had disagreements or arguments with family or friends over betting?
Have you ever taken a loan or borrowed money from someone because of betting?
Do you become irritable or have trouble sleeping when you cannot play?
Are you hiding from your family how much time and money you are spending on betting?

Where to Get Support

Asking for help takes courage. You are not alone — your family, the onx bat support team, and professional counsellors are here for you.

onx bat Live Chat

Our support team is available 24 hours a day, 7 days a week via live chat in Bengali and English. Contact us here for self-exclusion or limit settings.

Email Support

Write to us by email to describe your issue in detail. Our team will reply in Bengali and help you take the necessary steps.

Family and Close Ones

Let a trusted family member know about your situation. Their support and understanding can make things a lot easier.

Professional Advice

Speak with a mental health specialist or behavioural addiction counsellor. This service is available in Bangladesh at both government and private levels.

Support Groups

Join a group made up of people facing the same issue. Hearing others' experiences makes it easier to deal with your own situation.

Full Account Closure

If you feel it is better to close your account entirely, let our support team know. We will promptly close your account permanently.

Some Tips for Safer Play

Experienced players follow these habits, which is why betting stays entertainment for them.

Before you start playing, decide how much you are willing to lose and then stop — and stick to that limit.
Never bet when you are emotional — angry, frustrated, or under the influence.
Take regular breaks: step away from the screen for at least 10–15 minutes every hour.
Even after a win, stay within your pre-set budget — be careful of the mindset that "winnings can be lost anyway".
Keep hobbies or activities separate from betting — do not make betting the centre of your life.
If you feel you are losing control, do not wait — activate the self-control tools through onx bat support.

For answers to more common questions, read our FAQ — it has detailed information on accounts, payments, and security.

Protecting Minors

Creating or using an account on onx bat is strictly prohibited for anyone under the age of 21. We verify age at registration and before any withdrawal.

If you have younger siblings or children at home, use parental control software on your device. Never share your login details (username and password) and always log out after a betting session.

If you suspect that a minor has used your account, notify us immediately via 24/7 live chat. We will act quickly and secure your account.

Questions and Answers about Responsible Gaming

Yes. During the self-exclusion period your account will be locked, but your balance will remain intact. Once the exclusion period ends, you can log in again and make withdrawals. Contact our support team for more details.

When a deposit limit is lowered, it takes effect immediately. However, when a limit is increased, there is a waiting period before it comes into effect, giving you time to reconsider your decision.

The account cannot be reactivated before the self-exclusion period ends. This restriction is kept strict by design, because for an exclusion to work it must be followed without interruption.

The self-exclusion process is initiated by the account holder's own request. However, if a family member raises a concern and the account holder agrees, both can contact our support team together.

Yes. In Bangladesh, government hospitals have mental health departments and there are private behavioural addiction counselling centres where professional counsellors help people overcome addiction. This is a treatable condition and seeking help is not a sign of weakness.

Providing a date of birth at registration is mandatory, and age is verified using a government-issued ID before any withdrawal. If an account is suspected of belonging to a minor, it is investigated and suspended.