onx bat Privacy Policy

1 Introduction and Scope

This privacy policy applies to the onx bat platform. From the moment you browse our website, create an account, or use any of our services, the terms of this policy apply to you. Alongside reading this policy, we recommend reading our Terms and Conditions, as both documents complement each other.

onx bat believes that users have the highest right over their own information. We therefore collect only the information that is necessary and do not sell it or transfer it to any third party without authorisation.

2 Types of Information Collected

2.1 Information Provided at Registration

The information you provide when opening an account includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or other identity documents (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay or bank account)

2.2 Automatically Collected Information

While you use the site, the following information is recorded automatically:

• IP address and device type
• Browser name and version
• Pages visited, time, and session duration
• Information from cookies and similar tracking technologies

2.3 Transaction-Related Information

A record of every deposit and withdrawal is kept, including the amount, time, method, and status of the transaction. This is used to ensure account security and, where necessary, to resolve disputes.

3 Purpose of Using Information

onx bat uses your information for the following purposes:

• Creating accounts and verifying identity
• Processing deposits and withdrawals
• Providing customer support and resolving complaints
• Ensuring platform security and preventing fraud
• Improving your experience based on your preferences
• Monitoring responsible gaming and providing support
• Sending relevant promotional information (if you have given consent)

We never sell your information to third-party advertising companies.

4 Information Storage and Security

4.1 Security Measures

onx bat uses SSL encryption technology to keep all data transfers secure. Data stored on our servers is held in encrypted form and access is restricted to specific staff members.

4.2 Retention Period

Information is retained for as long as your account is active and for any additional period required by applicable legal obligations. Information that is no longer needed after an account is closed is deleted according to a defined process.

4.3 User Responsibility for Account Security

It is your own responsibility to keep your login details confidential. Never share your password with anyone. If you notice any unusual activity, inform our support team immediately.

5 Sharing Information with Third Parties

In certain specific situations, your information may be shared with trusted third parties:

• Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, Upay, or a bank is shared with the relevant institution.
• Game studios: Gameplay data may be shared with the relevant game provider, but only as required for operating the game.
• Legal obligations: Information may be provided in response to a court order or a lawful request from a legal authority.
• Security verification services: Limited information may be verified with a specialised service provider as part of identity and fraud-prevention processes.

In all such cases, third parties are contractually bound to uphold our privacy standards.

6 Cookies Policy

6.1 Use of Cookies

onx bat uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser that help the site recognise you.

6.2 Types of Cookies

• Essential cookies: Used to maintain login sessions and store security tokens; disabling these will prevent the site from working properly.
• Functional cookies: Used to remember language preferences and other personalisation settings.
• Analytics cookies: Used to analyse site traffic and usage patterns; the information collected is statistical and not personally identifiable.

6.3 Cookie Controls

Cookies can be controlled or disabled from your browser settings. However, disabling essential cookies will mean that some features of the site cannot be used.

7 User Rights

Every user registered on the onx bat platform has the following rights:

• Right to access: You may request a copy of your stored personal information.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: You may apply to have your information deleted under certain conditions, although some information may be required by law to be retained.
• Right to withdrawal: You may withdraw consent given for marketing communications at any time.
• Right to complain: If you are dissatisfied with how your information is handled, you may contact our support team.

To exercise these rights, send a request through our support channels.

8 Protection of Minors

All services on onx bat are exclusively for persons aged 21 or above. We do not knowingly collect any information from minors. Age is verified during the registration process and additional documents may be requested in cases of doubt. Further details are available in our Responsible Gaming Policy.

9 Data Transfers

As onx bat is an international platform, your information may sometimes be processed on servers outside Bangladesh. In such cases, it is ensured that adequate data protection measures are in place in the relevant country or organisation.

10 Changes to the Policy

This privacy policy may be updated when necessary. If any significant change is made, you will be notified via a site notice or email. The updated policy will take effect from the date it is published. It would be helpful for you to check this page regularly. To learn more about the platform, you can read our About Us page.

11 Contact

If you have any questions or concerns about this privacy policy, please get in touch with us. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.